In line with its Sustainability Policy adopted and announced by Ziraat Bank Board of Directors on September 30, 2014 and revised in accordance with current developments on November 30,2023, Our Bank carries out coordinated financial, operational, environmental and social efforts to boost productivity and to take its corporate structure forward into the future.

Ziraat Bank's strategic priority is to create value for stakeholders, via operations centered on sustainable profitability and productivity. Aware of the responsibility of being "More Than a Bank," Ziraat Bank assumes key roles in the country's sustainable development process.

Our Sustainability Vision

To use the unrivalled experience and knowledge that we have built up over 160 years and to utilise our resources efficiently within the framework of responsible banking principles, for the benefit of the economy, the environment, and the community; to produce enduring value for our stakeholders; to be a bank which embraces all parts of the society by improving our customer-oriented business model.

Our Sustainability Approach

Our sustainability approach is shaped in light of our responsibilities as a financial services provider, of our obligations to the environment and the community, and of our duties as an employer.

  • Ziraat Bank is a strong, leading, and trusted bank. We desire to perpetuate our existing success in economic sustainability into the future by supporting it with long-term corporate, environmental and social sustainability perspectives.
  • In our decision-making processes, we take a careful and thoughtful approach when dealing with environmental and social issues and the potential risks associated with them in the management of our resources and our service infrastructure.
  • We regard environmental sustainability including climate change and the transition to a low-carbon economy as an important item on our agenda.
  • As an employer, we believe in the importance of humane working conditions. In our business model, we attach importance to opportunity equality and to build up a learning organization structure by providing chance of self-improving among all of our employees: we target to increase employee motivation and corporate loyalty by continuously advancing human resources practices.
  • As a service provider, we regard behaiving customer-oriented and ensuring customer satisfaction as fundamental to everything. By constantly improving our processes, our goal is to offer banking products and services to all of our customers in practical, intelligible and accessible ways and also to enrich the banking industry through innovative and exemplary practices.
  • As a business partner, we are committed to develop our relationships with suppliers on the grounds of mutual respect, responsibility, and fairness. We support our suppliers' success through cooperative projects that we carry out together.
  • We are committed to continuously develope and implement projects with the purpose of integrating universally-accepted sustainability principles into our business model.
  • We attach importance to having a presence and playing an active role in multilateral sustainability initiatives and collaboration platforms both at national and international level. Based on these fundamental points, we are focused on promoting, developing and maintaining sustainability throughout our value chain.