2021 INTEGRATED ANNUAL REPORT
STAKEHOLDERS OF ZIRAAT BANK

The Bank’s shareholder, employees, customers and suppliers constitute Ziraat Bank’s main stakeholder group. The Bank carries out its operations in constant communication and cooperation with its stakeholders in this group.

Stakeholder communication, most of which continues within the scope of the daily service cycle, provides an extremely valuable platform for Ziraat Bank to correctly understand and evaluate demands and expectations

In addition to its main stakeholder group, Ziraat Bank is also in close contact with its other stakeholders including regulatory bodies, international banks, investors and credit rating agencies, the media, unions in various sectors, organizations and the broader society.

 

STAKEHOLDER GROUP

INTERACTION FREQUENCY

INTERACTION CHANNELS

Main Stakeholders

Employees

As part of the business cycle - daily

Employment process, training programs for employees, performance evaluation meetings, internal communication channels, executive interviews and informing/sharing meetings.

Customers

As part of the service cycle - on a 24/7 basis

Ziraat Bank branches, alternative distribution channels (ATM, internet banking, mobile banking, call center), customer relations representatives, customer visits.

Suppliers

As part of the business cycle - daily

The procurement process of all services outsourced by Ziraat Bank.

Shareholder

Annual General Meeting and in other necessary situations

General Assembly Meeting (annual). Ziraat Bank also conducts studies to enlighten the public through the Financial Institutions and Investor Relations Unit. Annual reports and other presentations and statements posted on the Public Disclosure Platform come under this scope.

Other Stakeholders

Regulatory bodies

As part of the business cycle - when deemed necessary

Reports, correspondence and related meetings made in accordance with the legislation

International banks and investors

As part of the business cycle - daily

Meetings and contacts held with World Bank, European Investment Bank etc. and other financial institutions which the Bank is in cooperation with.

Credit Rating Agencies

As part of the business cycle - when deemed necessary

Meetings, reporting, presentations, correspondence.

Sectoral unions and organizations

As part of the business cycle - daily

Meetings, presentations and daily communication actions.

Media

As part of the business cycle - when deemed necessary

Actions to enlighten the public with a transparent and quick approach (press meetings, press bulletins, interviews, responding to questions etc.).

Society

As part of the social responsibility projects

Corporate social responsibility projects and donation activities.

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