2014 SUSTAINABILITY REPORT
GRI G4 Content Index - Comprehensive
For the 2014 report, Ziraat Bank has successfully completed the GRI context index service in line with the Global Reporting Initiatives guidelines which points the high level of transparency of its performance. You can find below the entire GRI-G4 content index table with the general standard disclosures and specific disclosures.
| General Standard Disclosures | Page | Identified Omission(s) | Reason(s) for Omission(s) | Explanation for Omission(s) | Description |
| STRATEGY AND ANALYSIS | |||||
| G4-1 | Chairman’s Message CEO’s Message |
Statement from the most senior decision-maker of the organization (such as CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and the organization’s strategy for addressing sustainability | |||
| G4-2 | Chairman’s Message CEO’s Message |
Key impacts, risks, and opportunities | |||
| ORGANIZATIONAL PROFILE | |||||
| G4-3 | T.C. Ziraat Bankası A.Ş. | The name of the organization | |||
| G4-4 | Ziraat Bank in Brief | Primary brands, products, and services | |||
| G4-5 | Anafartalar Mahallesi, Atatürk Bulvarı No: 8, Altındağ, Ankara/TURKEY | Location of the organization’s headquarters | |||
| G4-6 | Ziraat Bank operates in 16 countries around the world including Turkey with its international subsidiaries, international branches, sub-branches, and representative office. These countries except Turkey are: Germany, Bosnia and Herzegovina, Russia, Kazakhstan, Uzbekistan, Turkmenistan, USA, UK, Bulgaria, Iraq, Saudi Arabia, Georgia, Greece, TRNC, and Iran. | The number of countries where the organization operates, and names of countries where either the organization has significant operations or that are specifically relevant to the sustainability topics covered in the report | |||
| G4-7 | Ziraat Bank is a wholly-owned entity of the Undersecretariat of the Treasury of the Republic of Turkey. | The nature of ownership and legal form | |||
| G4-8 | Ziraat Finance Group | The markets served (including geographic breakdown, sectors served, and types of customers and beneficiaries) | |||
| G4-9 | Key Sustainability Indicators | The scale of the organization | |||
| G4-10 | Employees | a. The total number of employees by employment contract and gender. b. The total number of permanent employees by employment type and gender. c. The total workforce by employees and supervised workers and by gender. d. The total workforce by region and gender. e. Whether a substantial portion of the organization’s work is performed by workers who are legally recognized as self-employed, or by individuals other than employees or supervised workers, including employees and supervised employees of contractors. f. Any significant variations in employment numbers (such as seasonal variations in employment in the tourism or agricultural industries). |
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| G4-11 | 70.2% Employees |
The percentage of total employees covered by collective bargaining agreements | |||
| G4-12 | Suppliers | The organization’s supply chain | |||
| G4-13 | There has not been any significant change during the reporting period regarding the organization’s size, structure, ownership, or its supply chain. | Any significant changes during the reporting period regarding the organization’s size, structure, ownership, or its supply chain | |||
| G4-14 | Sustainability and Corporate Governance | Whether and how the precautionary approach or principle is addressed by the organization | |||
| G4-15 | Initiatives in which Ziraat Bank takes part or which it supports | Externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses | |||
| G4-16 | Initiatives in which Ziraat Bank takes part or which it supports | The memberships of associations (such as industry associations) and national or international advocacy organizations in which the organization: • Holds a position on the governance body • Participates in projects or committees • Provides substantive funding beyond routine membership dues • Views membership as strategic |
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| IDENTIFIED MATERIAL ASPECTS AND BOUNDARIES | |||||
| G4-17 | Ziraat Sigorta A.Ş., Ziraat Hayat ve Emeklilik A.Ş., Ziraat Finansal Kiralama A.Ş., Ziraat Yatırım Menkul Değerler A.Ş., Ziraat Portföy Yönetimi A.Ş., Ziraat Bank International AG (Germany), Ziraatbank BH d.d. (Bosnia and Herzegovina), Ziraat Bank (Moscow) CJSC, Kazakhstan Ziraat International Bank (KZI Bank) (Kazakhstan), Uzbekistan-Turkish Bank (UTBank) (Uzbekistan), Turkmen Turkish JSC Bank (Turkmenistan), Arab- Turkish Bank A.Ş. For more information, please see Ziraat Bank 2014 Annual Report, page 220. |
All entities included in the organization’s consolidated financial statements or equivalent documents | |||
| G4-18 | 2014 Prioritization Analysis | The process for defining the report content and the Aspect Boundaries and how the organization has implemented the Reporting Principles for Defining Report Content | |||
| G4-19 | 2014 Prioritization Analysis | All the material Aspects identified in the process for defining report content | |||
| G4-20 | Material topic framework | The Aspect Boundary within the organization for each material Aspect | |||
| G4-21 | Material topic framework | The Aspect Boundary outside the organization for each material Aspect | |||
| G4-22 | There is no any restatement. | The effect of any restatements of information provided in previous reports, and the reasons for such restatements | |||
| G4-23 | Ziraat Bank has identified the Scope and Aspect Boundaries for the first time. | Significant changes from previous reporting periods in the Scope and Aspect Boundaries | |||
| STAKEHOLDER ENGAGEMENT | |||||
| G4-24 | Ziraat Bank’s stakeholders | List of stakeholder groups engaged by the organization | |||
| G4-25 | Ziraat Bank’s stakeholders | The basis for identification and selection of stakeholders with whom to engage | |||
| G4-26 | 2014 Prioritization Analysis | The organization’s approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process | |||
| Ziraat Bank’s stakeholders | |||||
| G4-27 | Key topics and concerns that have been raised through stakeholder engagement are addressed in different sections of this report in detail. Ziraat Bank’s stakeholders |
Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Report the stakeholder groups that raised each of the key topics and concerns | |||
| REPORT PROFILE | |||||
| G4-28 | 1 January 2014 - 31 December 2014 | Reporting period (such as fiscal or calendar year) for information provided | |||
| G4-29 | 1 January 2013 - 31 December 2013 | Date of most recent previous report (if any) | |||
| G4-30 | Annual | Reporting cycle (such as annual, biennial) | |||
| G4-31 | Ms. Deniz Kabukçu dselvi@ziraatbank.com.tr Ms. Şeyda Kulaç Ünal skulac@ziraatbank.com.tr |
The contact point for questions regarding the report or its contents | |||
| G4-32 | a. Comprehensive b. GRI G4 Index c. The report has not been externally assured. |
a. The ‘in accordance’ option the organization has chosen b. The GRI Content Index for the chosen option c. The reference to the External Assurance Report, if the report has been externally assured. GRI recommends the use of external assurance but it is not a requirement to be ‘in accordance’ with the Guidelines |
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| G4-33 | The report has not been externally assured. | a. The organization’s policy and current practice with regard to seeking external assurance for the report b. The scope and basis of any external assurance provided if not included in the assurance report accompanying the sustainability report c. The relationship between the organization and the assurance providers d. Whether the highest governance body or senior executives are involved in seeking assurance for the organization’s sustainability report |
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| GOVERNANCE | |||||
| G4-34 | Sustainability and Corporate Governance | The governance structure of the organization, including committees of the highest governance body. Identify any committees responsible for decision-making on economic, environmental and social impacts | |||
| G4-35 | Ziraat Bank and Sustainability | The process for delegating authority for economic, environmental and social topics from the highest governance body to senior executives and other employees | |||
| G4-36 | Ziraat Bank and Sustainability | Whether the organization has appointed an executive-level position or positions with responsibility for economic, environmental and social topics, and whether post holders report directly to the highest governance body | |||
| G4-37 | Ziraat Bank and Sustainability | Processes for consultation between stakeholders and the highest governance body on economic, environmental and social topics. If consultation is delegated, describe to whom and any feedback processes to the highest governance body | |||
| G4-38 | Sustainability and Corporate Governance | The composition of the highest governance body and its committees | |||
| G4-39 | The duties of board chairman and CEO are performed by different individuals. The chairman of the Ziraat Bank Board of Directors has no executive duties. Sustainability and Corporate Governance |
Whether the Chair of the highest governance body is also an executive officer (and, if so, his or her function within the organization’s management and the reasons for this arrangement) | |||
| G4-40 | Sustainability and Corporate Governance | The nomination and selection processes for the highest governance body and its committees, and the criteria used for nominating and selecting highest governance body members | |||
| G4-41 | Sustainability and Corporate Governance | Processes for the highest governance body to ensure conflicts of interest are avoided and managed and whether conflicts of interest are disclosed to stakeholders | |||
| G4-42 | Sustainability and Corporate Governance | The highest governance body’s and senior executives’ roles in the development, approval, and updating of the organization’s purpose, value or mission statements, strategies, policies, and goals related to economic, environmental and social impacts | |||
| G4-43 | Sustainability and Corporate Governance | The measures taken to develop and enhance the highest governance body’s collective knowledge of economic, environmental and social topics | |||
| G4-44 | Ziraat Bank and Sustainability | a. The processes for evaluation of the highest governance body’s performance with respect to governance of economic, environmental and social topics, whether such evaluation is independent or not, and its frequency and whether such evaluation is a self-assessment b. Actions taken in response to evaluation of the highest governance body’s performance with respect to governance of economic, environmental and social topics, including, as a minimum, changes in membership and organizational practice |
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| G4-45 | Ziraat Bank and Sustainability | a. The highest governance body’s role in the identification and management of economic, environmental and social impacts, risks, and opportunities and the highest governance body’s role in the implementation of due diligence processes b. Whether stakeholder consultation is used to support the highest governance body’s identification and management of economic, environmental and social impacts, risks, and opportunities |
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| G4-46 | Ziraat Bank and Sustainability | The highest governance body’s role in reviewing the effectiveness of the organization’s risk management processes for economic, environmental and social topics | |||
| G4-47 | Ziraat Bank and Sustainability | The frequency of the highest governance body’s review of economic, environmental and social impacts, risks, and opportunities | |||
| G4-48 | Ziraat Bank and Sustainability | The highest committee or position that formally reviews and approves the organization’s sustainability report and ensures that all material Aspects are covered | |||
| G4-49 | Sustainability and Corporate Governance | The process for communicating critical concerns to the highest governance body | |||
| G4-50 | Sustainability and Corporate Governance | The nature and total number of critical concerns that were communicated to the highest governance body and the mechanism(s) used to address and resolve them | |||
| G4-51 | The whole indicator | Subject to specific confidentiality constraints | The information is subject to specific confidentiality constraint in the market where the Bank operates. | The remuneration policies for the highest governance body and senior executives and how performance criteria in the remuneration policy relate to the highest governance body’s and senior executives’ economic, environmental and social objectives | |
| G4-52 | Employees | The process for determining remuneration, whether remuneration consultants are involved in determining remuneration and whether they are independent of management. Any other relationships which the remuneration consultants have with the organization | |||
| G4-53 | Employees | How stakeholders’ views are sought and taken into account regarding remuneration, including the results of votes on remuneration policies and proposals, if applicable | |||
| G4-54 | The whole indicator | Subject to specific confidentiality constraints | The information is subject to specific confidentiality constraints in the market where the Bank operates. | The ratio of the annual total compensation for the organization’s highest-paid individual in each country of significant operations to the median annual total compensation for all employees (excluding the highest-paid individual) in the same country | |
| G4-55 | The whole indicator | Subject to specific confidentiality constraints | The information is subject to specific confidentiality constraints in the market where the Bank operates. | The ratio of percentage increase in annual total compensation for the organization’s highest-paid individual in each country of significant operations to the median percentage increase in annual total compensation for all employees (excluding the highest-paid individual) in the same country | |
| ETHICS AND INTEGRITY | |||||
| G4-56 | Sustainability and Corporate Governance | The organization’s values, principles, standards and norms of behavior such as codes of conduct and codes of ethics | |||
| G4-57 | Sustainability and Corporate Governance | The internal and external mechanisms for seeking advice on ethical and lawful behavior, and matters related to organizational integrity, such as helplines or advice lines | |||
| G4-58 | Sustainability and Corporate Governance | The internal and external mechanisms for reporting concerns about unethical or unlawful behavior, and matters related to organizational integrity, such as escalation through line management, whistleblowing mechanisms or hotlines | |||
| DMA and Indicators | Page | Identified Omission(s) | Reason(s) for Omission(s) | Explanation for Omission(s) | Description |
| CATEGORY: ECONOMIC | |||||
| MATERIAL ASPECT: ECONOMIC PERFORMANCE | |||||
| G4-DMA | Customers | Generic disclosures on management approach | |||
| G4-EC1 | Economic value created directly by Ziraat Bank in 2014 | Direct economic value generated and distributed | |||
| G4-EC2 | Chairman’s Message Customers |
Financial implications and other risks and opportunities for the organization's activities due to climate change | |||
| G4-EC3 | For information, please see Ziraat Bank 2014 Annual Report, page 220. | Coverage of the organization's defined benefit plan obligations | |||
| G4-EC4 | Ziraat Bank does not receive any type of financial assistance from government. | Financial assistance received from government | |||
| MATERIAL ASPECT: MARKET PRESENCE | |||||
| G4-DMA | Employees | Generic disclosures on management approach | |||
| G4-EC5 | At Ziraat Bank, entry-level salaries are at least equal to, if not higher than, the statutory minimum. | Ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation | |||
| G4-EC6 | All Ziraat Bank senior management is Turkish. | Proportion of senior management hired from the local community at significant locations of operation | |||
| MATERIAL ASPECT: INDIRECT ECONOMIC IMPACTS | |||||
| G4-DMA | Customers | Generic disclosures on management approach | |||
| G4-EC7 | Customers | Development and impact of infrastructure investments and services supported | |||
| G4-EC8 | Customers | Significant indirect economic impacts, including the extent of impacts | |||
| MATERIAL ASPECT: PROCUREMENT PRACTICES | |||||
| G4-DMA | Suppliers | Generic disclosures on management approach | |||
| G4-EC9 | Suppliers | Proportion of spending on local suppliers at significant locations of operation | |||
| CATEGORY:ENVIRONMENTAL | |||||
| MATERIAL ASPECT: ENERGY | |||||
| G4-DMA | Ziraat Bank and the Environment | Generic disclosures on management approach | |||
| G4-EN3 | Ziraat Bank and the Environment | Energy consumption within the organization | |||
| G4-EN4 | Ziraat Bank and the Environment | Energy consumption outside of the organization | |||
| G4-EN5 | Energy intensity | Currently not available | Since the carbon footprint calculation of Ziraat Bank comprises only headquarters units, energy intensity was not calculated for the reporting period. The Bank is currently in the process of setting the carbon footprint tracking system to cover the whole organization. This is going to be done as soon as possible. |
Energy intensity | |
| G4-EN6 | Ziraat Bank and the Environment | Reduction of energy consumption | |||
| G4-EN7 | Ziraat Bank and the Environment | Reductions in energy requirements of products and services | |||
| MATERIAL ASPECT: WATER | |||||
| G4-DMA | Ziraat Bank and the Environment | Generic disclosures on management approach | |||
| G4-EN8 | Ziraat Bank and the Environment | Total water withdrawal by source | |||
| G4-EN9 | The whole indicator | Not applicable | Ziraat Bank does not report on this indicator as the disclosure is not material to its business. | Water sources significantly affected by withdrawal of water | |
| G4-EN10 | The whole indicator | Not applicable | Ziraat Bank does not report on this indicator as the disclosure is not material to its business. | Percentage and total volume of water recycled and reused | |
| MATERIAL ASPECT: EMISSIONS | |||||
| G4-DMA | Ziraat Bank and the Environment | Generic disclosures on management approach | |||
| G4-EN15 | Ziraat Bank and the Environment | Direct greenhouse gas (GHG) emissions (Scope 1) | |||
| G4-EN16 | Ziraat Bank and the Environment | Energy indirect greenhouse gas (GHG) emissions (Scope 2) | |||
| G4-EN17 | Ziraat Bank and the Environment | Other indirect greenhouse gas (GHG) emissions (Scope 3) | |||
| G4-EN18 | Ziraat Bank and the Environment | Greenhouse gas (GHG) emissions intensity | |||
| G4-EN19 | Ziraat Bank and the Environment | Reduction of greenhouse gas (GHG) emissions | |||
| G4-EN20 | The whole indicator | Not applicable | Ziraat Bank does not report on this indicator as the disclosure is not material to its business because the Bank’s business activities and operations do not generate significant emissions of these substances. | Emissions of ozone-depleting substances (ODS) | |
| G4-EN21 | The whole indicator | Not applicable | Ziraat Bank does not report on this indicator as the disclosure is not material to its business because the Bank’s business activities and operations do not generate significant emissions of these substances. | NOX, SOX, and other significant air emissions | |
| MATERIAL ASPECT: EFFLUENTS AND WASTE | |||||
| G4-DMA | Ziraat Bank and the Environment | Generic disclosures on management approach | |||
| G4-EN22 | The whole indicator | Not applicable | Ziraat Bank does not report on this indicator as the disclosure is not material to its business because all water is discharged to public waste water treatment across its operations. | Total water discharge by quality and destination | |
| G4-EN23 | Ziraat Bank and the Environment | Total weight of waste by type and disposal method | |||
| G4-EN24 | There have been no significant spills from any Ziraat Bank facility in the reporting period. In addition, the Bank’s business activities do not have a material risk of significant spills of hazardous substances. | Total number and volume of significant spills | |||
| G4-EN25 | The whole indicator | Not applicable | Ziraat Bank does not report on this indicator as the disclosure is not material to its business. | Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally | |
| G4-EN26 | The whole indicator | Not applicable | Ziraat Bank does not report on this indicator as the disclosure is not material to its business. | Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the organization's discharges of water and runoff | |
| MATERIAL ASPECT: PRODUCTS AND SERVICES | |||||
| G4-DMA | Ziraat Bank and the Environment | Generic disclosures on management approach | |||
| G4-EN27 | Ziraat Bank and the Environment | Extent of impact mitigation of environmental impacts of products and services | |||
| G4-EN28 | The whole indicator | Not applicable | Ziraat Bank does not report on this indicator as the disclosure is not material to its business. | Percentage of products sold and their packaging materials that are reclaimed by category | |
| MATERIAL ASPECT: COMPLIANCE | |||||
| G4-DMA | Ziraat Bank and the Environment | Generic disclosures on management approach | |||
| G4-EN29 | There have been no fines or non-monetary sanction for non-compliance with environmental laws and regulations. | Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations | |||
| MATERIAL ASPECT: TRANSPORT | |||||
| G4-DMA | Ziraat Bank and the Environment | Generic disclosures on management approach | |||
| G4-EN30 | Ziraat Bank and the Environment | Significant environmental impacts of transporting products and other goods and materials for the organization's operations, and transporting members of the workforce | |||
| MATERIAL ASPECT: OVERALL | |||||
| G4-DMA | Ziraat Bank and the Environment | Generic disclosures on management approach | |||
| G4-EN31 | Ziraat Bank and the Environment | Total environmental protection expenditures and investments by type | |||
| MATERIAL ASPECT: SUPPLIER ENVIRONMENTAL ASSESSMENT | |||||
| G4-DMA | Suppliers | Generic disclosures on management approach | |||
| G4-EN32 | Suppliers | Percentage of new suppliers that were screened using environmental criteria | |||
| G4-EN33 | Suppliers | Significant actual and potential negative environmental impacts in the supply chain and actions taken | |||
| MATERIAL ASPECT: ENVIRONMENTAL GRIEVANCE MECHANISMS | |||||
| G4-DMA | Ziraat Bank and the Environment | Generic disclosures on management approach | |||
| G4-EN34 | There have been no grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms during reporting period. | Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms | |||
| CATEGORY: SOCIAL | |||||
| SUB-CATEGORY: LABOR PRACTICES AND DECENT WORK | |||||
| MATERIAL ASPECT: EMPLOYMENT | |||||
| G4-DMA | Employees | Generic disclosures on management approach | |||
| G4-LA1 | Employees | Total number and rates of new employee hires and employee turnover by age group, gender and region | |||
| G4-LA2 | All Ziraat Bank personnel are employed under full-time. | Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation | |||
| G4-LA3 | Employees | Return to work and retention rates after parental leave, by gender | |||
| MATERIAL ASPECT: LABOR/MANAGEMENT RELATIONS | |||||
| G4-DMA | Employees | Generic disclosures on management approach | |||
| G4-LA4 | Employees | Minimum notice periods regarding operational changes, including whether these are specified in collective agreements | |||
| MATERIAL ASPECT: OCCUPATIONAL HEALTH AND SAFETY | |||||
| G4-DMA | Employees | Generic disclosures on management approach | |||
| G4-LA5 | Employees | Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs | |||
| G4-LA6 | In the reporting period, there were not any work-related incidents of death or injury; and occupational diseases. | Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender | |||
| G4-LA7 | Employees | Workers with high incidence or high risk of diseases related to their occupation | |||
| G4-LA8 | Employees | Health and safety topics covered in formal agreements with trade unions | |||
| MATERIAL ASPECT: TRAINING AND EDUCATION | |||||
| G4-DMA | Employees | Generic disclosures on management approach | |||
| G4-LA9 | Employees | Average hours of training per year per employee by gender, and by employee category | |||
| G4-LA10 | Employees | Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings | |||
| G4-LA11 | Employees | Percentage of employees receiving regular performance and career development reviews, by gender and by employee category | |||
| MATERIAL ASPECT: DIVERSITY AND EQUAL OPPORTUNITY | |||||
| G4-DMA | Employees | Generic disclosures on management approach | |||
| G4-LA12 | Employees | Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity | |||
| MATERIAL ASPECT: EQUAL REMUNERATION FOR WOMEN AND MEN | |||||
| G4-DMA | Employees | Generic disclosures on management approach | |||
| G4-LA13 | As the salary system is completely based upon performance, there is not an application that tracks the difference between male and female employees’ salaries. | Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation | |||
| MATERIAL ASPECT: SUPPLIER ASSESSMENT FOR LABOR PRACTICES | |||||
| G4-DMA | Suppliers | Generic disclosures on management approach | |||
| G4-LA14 | Suppliers | Percentage of new suppliers that were screened using labor practices criteria | |||
| G4-LA15 | Suppliers | Significant actual and potential negative impacts for labor practices in the supply chain and actions taken | |||
| MATERIAL ASPECT: LABOR PRACTICES GRIEVANCE MECHANISMS | |||||
| G4-DMA | Employees | Generic disclosures on management approach | |||
| G4-LA16 | There have been no grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms during reporting period. | Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms | |||
| SUB-CATEGORY: HUMAN RIGHTS | |||||
| MATERIAL ASPECT: INVESTMENT | |||||
| G4-DMA | Customers Employees |
Generic disclosures on management approach | |||
| G4-HR1 | Customers | Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening | |||
| G4-HR2 | Employees | Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained | |||
| MATERIAL ASPECT: NON-DISCRIMINATION | |||||
| G4-DMA | Ziraat Bank does not tolerate or support discrimination of any kind. | Generic disclosures on management approach | |||
| G4-HR3 | There were no incidents of discrimination reported during the reporting period. | Total number of incidents of discrimination and corrective actions taken | |||
| MATERIAL ASPECT: FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING | |||||
| G4-DMA | Suppliers Employees |
Generic disclosures on management approach | |||
| G4-HR4 | During the reporting period, Ziraat Bank had no dealings with any supplier who, to the bank’s knowledge, was in violation of their employees’ union rights, which is to say of their employees’ right to join or not to join a trade or labor union. On the other hand, during the reporting period, there were no violation of the right to exercise freedom of association and collective bargaining at Ziraat Bank. |
Operations and suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and measures taken to support these rights | |||
| MATERIAL ASPECT: CHILD LABOR | |||||
| G4-DMA | Ziraat Bank does not tolerate the use of child labor in business. Additionally, companies which employ child labor will not be financed at all, whenever identified. | Generic disclosures on management approach | |||
| G4-HR5 | There have been no incidents during 2014. | Operations and suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor | |||
| MATERIAL ASPECT: FORCED OR COMPULSORY LABOR | |||||
| G4-DMA | Ziraat Bank does not tolerate or support the use of forced or compulsory labor. | Generic disclosures on management approach | |||
| G4-HR6 | There have been no incidents during 2014. | Operations and suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor | |||
| MATERIAL ASPECT: SECURITY PRACTICES | |||||
| G4-DMA | Ziraat Bank ensures the safety of employees and customers and takes all necessary precautions. | Generic disclosures on management approach | |||
| G4-HR7 | Every kind of training for security personnel, as per the laws numbered 5188 and 6136, at Ziraat Bank is under the responsibility of the supplier company which provides the Bank with Private Security Personnel service. Ziraat Bank always procures the security services from suppliers who strictly adhere to the requirements of laws and regulations pertaining to private security services in Turkey. | Percentage of security personnel trained in the organization's human rights policies or procedures that are relevant to operations | |||
| MATERIAL ASPECT: ASSESSMENT | |||||
| G4-DMA | Employees | Generic disclosures on management approach | |||
| G4-HR9 | No operations have been subject to human rights reviews and/or impact assessments during the reporting period. | Total number and percentage of operations that have been subject to human rights reviews or impact assessments | |||
| MATERIAL ASPECT: SUPPLIER HUMAN RIGHTS ASSESSMENT | |||||
| G4-DMA | Suppliers | Generic disclosures on management approach | |||
| G4-HR10 | Suppliers | Percentage of new suppliers that were screened using human rights criteria | |||
| G4-HR11 | Suppliers | Significant actual and potential negative human rights impacts in the supply chain and actions taken | |||
| MATERIAL ASPECT: HUMAN RIGHTS GRIEVANCE MECHANISMS | |||||
| G4-DMA | Employees | Generic disclosures on management approach | |||
| G4-HR12 | There have been no grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms during reporting period. | Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms | |||
| SUB-CATEGORY: SOCIETY | |||||
| MATERIAL ASPECT: LOCAL COMMUNITIES | |||||
| G4-DMA | Customers | Generic disclosures on management approach | |||
| G4-SO1 | In the projects that Ziraat Bank financed in 2014, careful attention was given not just to their contributions to Turkey’s economic development but also to their environmental and social benefits as well. Examples of such undertakings include financing projects that enhance local producers’ ability to compete and projects to increase local employment through the creation of new production opportunities. | Percentage of operations with implemented local community engagement, impact assessments, and development programs | |||
| G4-SO2 | There have been no operations with significant actual and potential negative impacts on local communities during the reporting period. | Operations with significant actual and potential negative impacts on local communities | |||
| G4-FS13 | Ziraat Bank in Brief | Access points in low-populated or economically disadvantaged areas by type | |||
| G4-FS14 | Customers | Initiatives to improve access to financial services for disadvantaged people | |||
| MATERIAL ASPECT: ANTI-CORRUPTION | |||||
| G4-DMA | Sustainability and Corporate Governance | Generic disclosures on management approach | |||
| G4-SO3 | No corruptive practices were encountered in 2014, so there were no operations assessed for risks related to corruption. | Total number and percentage of operations assessed for risks related to corruption and the significant risks identified | |||
| G4-SO4 | Sustainability and Corporate Governance | Communication and training on anti-corruption policies and procedures | |||
| G4-SO5 | There have been no confirmed incidents of corruption and actions taken during the reporting period. | Confirmed incidents of corruption and actions taken | |||
| MATERIAL ASPECT: PUBLIC POLICY | |||||
| G4-DMA | Ziraat Bank is not a participant in the political and public policy making process. | Generic disclosures on management approach | |||
| G4-SO6 | Ziraat Bank is not providing any financial and in-kind assistance to political party, politician or to the relevant institutions. | Total value of political contributions by country and recipient/beneficiary | |||
| MATERIAL ASPECT: ANTI-COMPETITIVE BEHAVIOR | |||||
| G4-DMA | Sustainability and Corporate Governance | Generic disclosures on management approach | |||
| G4-SO7 | There have been no legal actions for anti-competitive behavior, anti-trust, and monopoly practices during the reporting period. | Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes | |||
| MATERIAL ASPECT: COMPLIANCE | |||||
| G4-DMA | Sustainability and Corporate Governance | Generic disclosures on management approach | |||
| G4-SO8 | There have been no fines or non-monetary sanction for non-compliance with laws and regulations. | Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations | |||
| MATERIAL ASPECT: SUPPLIER ASSESSMENT FOR IMPACTS ON SOCIETY | |||||
| G4-DMA | Suppliers | Generic disclosures on management approach | |||
| G4-SO9 | Suppliers | Percentage of new suppliers that were screened using criteria for impacts on society | |||
| G4-SO10 | Suppliers | Significant actual and potential negative impacts on society in the supply chain and actions taken | |||
| MATERIAL ASPECT: GRIEVANCE MECHANISMS FOR IMPACTS ON SOCIETY | |||||
| G4-DMA | Sustainability and Corporate Governance | Generic disclosures on management approach | |||
| G4-SO11 | There have been no grievances about impacts on society filed, addressed, and resolved through formal grievance mechanisms during reporting period. | Number of grievances about impacts on society filed, addressed, and resolved through formal grievance mechanisms | |||
| SUB-CATEGORY: PRODUCT RESPONSIBILITY | |||||
| MATERIAL ASPECT: PRODUCT AND SERVICE LABELING | |||||
| G4-DMA | Ziraat Bank complies with all the laws and regulations currently in force in Turkey related to product and service information. | Generic disclosures on management approach | |||
| G4-PR3 | Ziraat Bank complies with laws and regulations relating to the disclosure of information about the products and services it provides. For example, the Bank is obliged to provide product disclaimer statements, terms and conditions and offer copies of legally binding documentation to consumers. The Bank also assists customers in comparing its products to peers’ products available in the market by providing objective, transparent and understandable information and consultancy. | Type of product and service information required by the organization's procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements | |||
| G4-PR4 | There have been no incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling during reporting period. | Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes | |||
| G4-PR5 | Customers | Results of surveys measuring customer satisfaction | |||
| MATERIAL ASPECT: MARKETING COMMUNICATION | |||||
| G4-DMA | Customers | Generic disclosures on management approach | |||
| G4-PR6 | The whole indicator | Not applicable | Ziraat Bank does not report on this indicator as the disclosure is not material to its business. | Sale of banned or disputed products | |
| G4-PR7 | The practices in relation to the marketing and promotion of the financial products are strictly governed by legislation. Ziraat Bank complies with laws and regulations relating to marketing and promotion of products and services. There were no incidents of non-compliance during reporting period. |
Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes | |||
| MATERIAL ASPECT: CUSTOMER PRIVACY | |||||
| G4-DMA | Ziraat Bank complies with all the laws and regulations currently in force in Turkey related to customer privacy. | Generic disclosures on management approach | |||
| G4-PR8 | There were no complaints regarding breaches of customer privacy and losses of customer data during reporting period. | Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data | |||
| MATERIAL ASPECT: COMPLIANCE | |||||
| G4-DMA | Ziraat Bank complies with all the laws and regulations currently in force in Turkey related to the provision and use of products and services. | Generic disclosures on management approach | |||
| G4-PR9 | There have been no fines or non-monetary sanction for non-compliance with laws and regulations concerning the provision and use of products and services during reporting period. | Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services | |||
| MATERIAL ASPECT: PRODUCT PORTFOLIO | |||||
| G4-DMA | Customers | Generic disclosures on management approach | |||
| G4-FS6 | Customers | Percentage of the portfolio for business lines by specific region, size (e.g. micro/SME/large) and by sector | |||
| G4-FS7 | Customers | Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose | |||
| G4-FS8 | Customers | Monetary value of products and services designed to deliver a specific environmental benefit for each business line broken down by purpose | |||
| MATERIAL ASPECT: AUDIT | |||||
| G4-DMA | Sustainability and Corporate Governance | Generic disclosures on management approach | |||
| MATERIAL ASPECT: ACTIVE OWNERSHIP | |||||
| G4-FS10 | Customers | Percentage and number of companies held in the institution’s portfolio with which the reporting organization has interacted on environmental or social issues | |||
| G4-FS11 | Customers | Percentage of assets subject to positive and negative environmental or social screening | |||
