2019 INTEGRATED ANNUAL REPORT
KEY INDICATORS (ECONOMIC, ENVIRONMENTAL, SOCIAL)

FINANCIAL HIGHLIGHTS

(TL million)

2018

2019

(%) Change

Liquid Assets

46,237

57,389

24.1

Securities Portfolio*

88,681

130,335

47.0

Loans

379,331

447,983

18.1

Deposits

331,066

447,251

35.1

Non-deposit Sources

117,953

106,476

-9.7

Shareholders’ Equity

57,401

70,065

22.1

Interest Income

53,054

65,602

23.7

Interest Expense

31,138

40,290

29.4

Net Profit/Loss

7,961

6,187

-22.3

Total Assets

537,156

649,756

21.0

ZIRAAT BANK’S MARKET SHARES

ZIRAAT BANK’S MARKET SHARES

Market Share (%)

2018

2019

Total Assets

13.9

14.5

Securities Portfolio

18.0

18.8

Loans

14.9

15.6

Deposits

15.3

16.6

Non-Deposit Sources

11.8

10.4

Shareholders’ Equity

13.6

14.2

 

ENVIRONMENTAL HIGHLIGHTS

GHG Emissions Intensity
(tCO2e/TL million Turnover)0.13
Waste IT Sent for Recycling
(kg)14,340
(9,800 units)
Waste Paper Sent for Recycling
(tons)1,250

Financing of renewable energy and energy efficiency projects

In loan agreements with IFC or EBRD consortiums:
Commitments to comply with IFC Performance Standards, EBRD Performance Requirements and Equator Principles

 

SOCIAL HIGHLIGHTS

Human Resources and Training

Number of Bank Employees24,563
Total Number of Ziraat Finance Group Employees28,325
New Hires in 2019608
Average Classroom Training Per Person (hours)13.35
Number of e-Learnings Assigned Per User41

Corporate Social Responsibility

Number of art works in Ziraat Bank’s Painting Collection:
2,500 +

Ziraat Bank Museum

Ziraat Turkish Cup

Ziraat Volleyball Team

Ara Güler Retrospective (England, France, Japan, USA, Italy and Somalia)

Brand and Reputation Management

Numerous Corporate and Thematic Advertising Films Visual Identity Supervision - All Branches Customer Satisfaction Survey
Ziraat Bank on social networks (as of 2019)

  • More than 2,160,000 likes and followers on Facebook
  • More than 396,000 followers on Twitter
  • 169,000 followers on Instagram
  • More than 70,000,000 views on YouTube