2019 INTEGRATED ANNUAL REPORT
SUPPORT SERVICES PROVIDERS

The services outsourced by Ziraat Bank in 2019 and the providers of these services within the scope of the Regulation on Banks’ Procurement of Support Services are listed below:

SERVICE PROVIDER

SERVICE DETAIL

AGT Hızlı Kurye Hizmetleri A.Ş.

Courier services

Aras Kurye Servisi A.Ş.

Courier services

Kurye Net Motorlu Kuryecilik ve Dağıtım Hizm. A.Ş.

Courier services

DHL Worlwide Express Taşımacılık ve Ticaret A.Ş.

International cargo services

Tepe Savunma ve Güvenlik Sis. San. A.Ş.

Security services

Başkent Güvenlik Hizmetleri Ltd. Şti.

Security services

Ekol Grup Koruma ve Eğ. Hizm. Ltd. Şti.

Security services

ISS Proser Koruma ve Güv. Hizm. A.Ş.

Security services

Plaza Peyzaj Tem. İns. Kayn. Eğt. Tur. Otel Gıda Tesis Yön. San. ve Tic. A.Ş.

Outsourced personnel for IT operations and Customer Satisfaction Management Unit

Güzel Sanatlar Çek Basım Ltd. Şti.

Printing of cheques

Global Bilgi Pazarlama Danışmanlık ve Çağrı Servisi Hizmetleri A.Ş.

Artvin-Outsourced outbound call service and outsourced KYK Customer Continuity Survey service

Brinks Güvenlik Hizmetleri A.Ş.

Cash and gold transportation in Turkey

Gram Altın Pazarlama Sanayi ve Ticaret A.Ş.

Appraisal and refining services for Altın Vakti (gold deposit) operations.

Avi Gayrimenkul Yatırım Değerleme ve Danışmanlık A.Ş.

Procurement of lien creation service from authorized companies

FU Gayrimenkul Yatırım Danışmanlık A.Ş.

Procurement of lien creation service from authorized companies

BBS Danışmanlık Gayrimenkul ve Eğitim A.Ş.

Procurement of lien creation service from authorized companies

Pusula Girişim Yatırım ve Danışmanlık Hizmetleri A.Ş.

Procurement of lien creation service from authorized companies

Bileşim Alternatif Dağıtım Kanalları A.Ş.

Credit card and member merchant account statement printing and mailing

Customer letters (information, reply, warning, notification, etc.) printing and mailing

Aerogramme (information, reply, warning, notification, etc.) printing and mailing

Account statement printing and mailing

Credit card and debit card embossing

Credit card and debit card sending

Plastikkart Akıllı Kart İletişim Sis. San. ve Tic. A.Ş.

Credit card and debit card embossing

Banksoft Bilişim Bilgisayar Hizmetleri Ltd. Şti.

Card payment and ATM systems infrastructure software

Wincor Nixdorf Bilgisayar Sist. A.Ş.

Software for new ATMs

Ziraat Teknoloji A.Ş.

Information systems management and information systems infrastructure support