Sustainability Report 2013

Ziraat Bank in Brief

Benefiting from the unrivaled knowledge and experience that it has built up in the course of its corporate history, Ziraat Bank is focused on making an increasingly bigger contribution to Turkey’s sustainable development.

Ever since it was founded in 1863, Ziraat Bank has continued to maintain and strengthen its reputation as a strong bank that shapes the course of economic transformation.

Controlling a 12% share of the Turkish banking industry’s total assets in 2013, Ziraat Bank is one of the sector’s biggest players.

With a total of 1,636 service points, Ziraat Bank serves tens of millions of customers. In some four hundred small towns located all over the country, Ziraat Bank is the only local provider of financial products and services.

Ziraat Bank is also the Turkish bank with the most extensive international reach. With seven international subsidiaries, twenty-one international branches, four sub-branches, and one representative’s office, Ziraat Bank’s operations in sixteen countries make it the hub of a service network that enables it to support its customers in many parts of the world and to play a role as a bridgehead in Turkey’s ongoing integration with global markets.

With subsidiary companies engaged in insurance, private pensions, investment banking, portfolio management, leasing, and technology, Ziraat Bank is active in every aspect of the financial services industry and thus is able to provide its customers with fully-integrated and efficient service.

Benefiting from the unrivaled knowledge and experience that it has built up in the course of its corporate history, Ziraat Bank is focused on making an increasingly bigger contribution to Turkey’s sustainable development.

The soundness of Ziraat Bank’s sustainable growth model is demonstrated as much by its successful adaptation to the uninterrupted evolution of economic, political, and social conditions in the course of a century and a half as by its economic performance and the new horizons which it has opened for the Turkish banking industry.

Just as in the past so too in the future, Ziraat Bank remains committed to creating value and to pursuing additional growth and development as a strong, competitive, high-market-value, and world-integrated service provider.

Our Mission

To be a bank which understands its customers’ needs and expectations in the best way possible and which therefore provides them with appropriate solution and value choices through exactly the right channel, supplies an extensive array of products and services to every segment of society quickly and effectively through its extensive branch network and alternative delivery channels, achieves world-class sustainable profitability and efficiency while remaining fully committed to its sense of ethics and social responsibility, and values customer satisfaction more than anything else.

Our Vision

To be a universal, respected, high-market-value, leading bank which provides broad-based, reliable, consistent-quality service everywhere in Turkey and around the world, which serves as a bank for everyone and every segment of society, which regards customers and human resources as its most precious assets, which continuously distinguishes itself and creates value befitting its deep-rooted past, which is imitated by its competitors, and which promises to be “More Than A Bank” in whatever it does.