Sustainability Report 2013

2013 Award & Recognition Highlights

Ziraat Bank’s success was crowned with the awards it received in 2013. The Bank received awards in many fields from distinguished institutions.

Turkish Quality Association
According to the KalDer (Turkish Quality Association) 2012 Customer Satisfaction Index, Ziraat Bank ranked first among all state-owned banks on the basis of its customer satisfaction rating. (The results of the association’s 2012 survey were announced in March 2013.)

Reputation Research Center
According to a survey conducted by the Reputation Research Center, Ziraat Bank received the highest marks for reputation management in the Turkish banking industry.

Interactive Media Awards
Ziraat Bank’s renovated website received the “Outstanding Achievement” award in the “Financial Information” category from Interactive Media Awards (IMA), an international awards competition recognizing excellence in web design, development, marketing, and innovation.

Interactive Media Awards
Ziraat Bank’s “New Generation” online branch received the “Best in Class” award in the “Financial Services” category from IMA.

Istanbul Commerce University
Ziraat Bank’s “Football Machine” TV spot received awards in the “Sports Communication of the Year” and “Sports Communication Message of the Year” categories in Istanbul Commerce University’s “Sports Industry of the Year” awards series.

Crystal Apple Turkey Advertising Awards
Ziraat Bank’s “Football Machine” TV spot was awarded five crystal and three silver citations in the “Crystal Apple Turkey Advertising Awards”, the Turkish advertising industry’s most prestigious award series.