In order to take advantage of Ziraat Bank's Internet Branch, some security steps must be taken and the user must be recognized by the system. You will be able to authenticate yourself by introducing yourself to the system with your customer number and your password / OTP. For your safety, internet banking password codes have been updated to allow for letter usage. For your security, pay attention to use both letters and numbers (alphanumeric) when creating your internet banking password.
Our customers will also be able to use OTP device as a precaution if your password is seized by the persons with malicious intentions for any reason. Customers who have an OTP device are asked for the one-time password generated by the OTP device at the entrance of the internet branch and at the approval stage of certain operations. So even if your password and password are seized, no one will be able to access to your internet branch. For any reason, when your internet branch account is accessed, OTP owners should enter their OTP passwords in order to perform critical transactions such as money transfers, recipient identification. Customers who do not have an OTP device need to re-enter password and respond correctly to the security question asked for the transactions below the limits set by our bank, and enter the SMS (text message) sent to their mobile phones correctly for the transactions above our bank limits. Otherwise, the transaction will not be carried out.
In addition, owing to Ziraat Approval technology which is offered as a security option at both Ziraat Mobile and internet banking entrances, high level security verification is provided by matching our customers' smart phones (iOS or Android) with the devices. To change your safety preference to Ziraat Approval, you can use our mobile app, which you can download from app markets (Google Play, App Store, Windows Store). You will also be notified by SMS (short message) of the critical transactions performed over the amounts you have set, using our internet branch. In this way, Internet Branch will not be used beyond your knowledge, and you will be able to intervene in the transactions immediately.
If you do not make any transaction for 5 minutes during your Internet Banking session, a warning window will appear and you will be asked if you want to proceed. If you do not respond to this window within a minute or click the sign out option, your session will be closed, and if you choose to proceed with the transactions, your session will continue.