Summary Board of Directors Report

Ziraat Bank remains a competitive institution in the future marketplace, known for its quality services and its contribution to societal welfare, backed by 161 years of rich history and experience that have shaped the banking sector.
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Operating under the umbrella of the Ziraat Finance Group, the Bank has a wide portfolio of subsidiaries offering services in the fields of banking, capital market intermediation, portfolio management, venture capital, real estate investment partnership, and financial technologies in Türkiye. Ziraat Bank enhances its effectiveness each year through a broad service network in the international arena, supported by subsidiary banks and overseas branches operating in 20 countries and correspondent relationships with over 1,700 banks in 140 countries. The synergy within the Ziraat Finance Group is a key factor in the Bank’s ability to provide integrated financial services.
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In 2024, Ziraat Bank continued to meet customers’ needs through secure channels, delivering timely services under the most favorable conditions, while its efficient business model and extensive nationwide branch network facilitated access to financial products and services. As a result, the Bank achieved strong financial and operational results, maintaining stable performance throughout the year.
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As a leader in the banking sector, Ziraat Bank reported a 41.7% year-on-year increase in total assets, reaching TL 5,385 billion, while shareholders’ equity rose by 42.4% to TL 471.7 billion by the end of 2024. The Bank prioritizes sustainable profitability, achieving a return on equity of 26.9% and a return on assets of 2.2% for the year.
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In 2024, Ziraat Bank proactively managed credit quality through effective processes, supporting investments in manufacturing, exports, energy, technology, and notably the agricultural sector by providing financing opportunities to the real sector. As a result, the Bank’s cash loans rose by 45.4% year-on-year, reaching TL 2,866 billion.
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With a customer-oriented approach to balance sheet management, Ziraat Bank’s total deposits increased by 28% year-on-year to TL 3,760 billion, allowing it to maintain its leadership in total deposits throughout 2024.
Ziraat Bank collaborates with the entire ecosystem to efficiently and accurately deliver the products and services needed by its customers.
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Under the cooperation protocol signed between Ziraat Bank and the Turkish Exporters Assembly (TİM), the total credit extended through the “Zero-Maturity Export Credit Package” exceeded USD 1 billion by the end of 2024. This package offers favorable maturity and interest rates to ensure exporters can access credit consistently.

The Bank is committed to financing the export growth of SMEs operating in exporting or foreign currency-earning sectors and increasing the number of exporting companies, in collaboration with the Kredi Garanti Kurumu ve İhracatı Geliştirme A.Ş.
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As part of the “CGF Export Support Loan,” the Bank provided a total of TL 2.3 billion in loans by the end of 2024. Additionally, through the “CGF Support Loan-3 Package,” launched to continue supporting SMEs with investment and working capital financing, TL 2 billion was extended during the same period. Moreover, the “IGE’s 100^th Year Treasury Support Package” facilitated the extension of TL 2 billion in loans by the end of 2024 to meet the financing needs of exporting companies.
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To support balanced and stable economic growth, the Bank focused on financing exports, extending TL 27 billion in loans to exporting customers by the end of 2024 through the “Export FULL Support Credit Package.” Additionally, to address the working capital needs of exporting companies, artisan customers, and those operating in disaster regions, TL 16 billion was extended under the “Ziraat Credit Package” as of the end of 2024.
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By the end of 2024, Ziraat Bank extended TL 1.1 billion in loans through the “Investment Support Package” to customers requiring collateral support for their investment financing needs under the Investment Incentive Certificate (IIC).
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Since its inception, Ziraat Bank has prioritized financing the agricultural sector as a strategic focus. In 2024, the Bank extended TL 481.2 billion in loans from its own resources to 750,000 customers in this sector, adding 70,000 new customers to its agricultural portfolio. As a result, by year-end, the total balance of agricultural loans reached TL 601.3 billion, and the number of loan customers increased to 941,000. Ziraat Bank continues to lead the sector in agricultural financing, holding a 72% market share.
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In retail banking, Ziraat Bank provides a range of products and services through both electronic and physical channels. In 2024, the Bank acquired 2.7 million new retail customers, bringing its total to over 45 million, making it the leader in the sector. It also offered TL 22.5 billion in housing loans this year, increasing its total housing loan portfolio to TL 110 billion.
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In 2024, Ziraat Bank’s general purpose loans totaled TL 74.7 billion, with extensions amounting to TL 89.7 billion. By year-end, the balance of vehicle loans stood at TL 8.3 billion.
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With the participation of 70 banks from 32 countries, Ziraat Bank secured a total of USD 1.7 billion in syndication loans, comprising USD 742 million and EUR 884 million. This represents a 132% renewal of the loan provided in 2023. The Bank aims to finance sustainable agriculture and foreign trade in our country, aligning with its core mission, through a sustainability-themed syndication loan provided in a single transaction by a Turkish bank, which has seen the broadest participation to date.
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The Bank continues to integrate sustainability into all its business processes through a responsible banking approach, actively contributing to the fight against the climate crisis. In 2024, Ziraat Bank launched the Carbon Reduction Support Package, offering long-term funding opportunities to meet the green transformation needs of companies and organizations in accordance with the Draft Communiqué on Green Asset Ratio.
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Additionally, Ziraat Bank has closely monitored national and international legislation and completed the necessary infrastructure work for reporting in compliance with the Turkish Sustainability Reporting Standards. This ensures that the Bank presents its sustainability performance transparently to its stakeholders.
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Ziraat Bank completed its initial reporting to the Carbon Disclosure Project (CDP) in 2023 and achieved significant progress in its second reporting process in 2024. According to CDP, one of the world’s most respected environmental initiatives, the Bank earned a spot on the top-level A List by scoring an A in the Water Security category and a B in the Climate Change category.
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Aligning its sustainability policies with Türkiye’s 2053 carbon neutrality target, Ziraat Bank has started preparations for the Ziraat 1-2-3 Solar Power Plant (SPP) project, which aims to supply electricity to service units nationwide and will be established in Kayseri.
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To provide advanced technology-oriented solutions, Ziraat Bank continually updates its business model to meet the requirements of the digital world. In line with its forward-looking strategies, the Bank completed the establishment of Ziraat Finansal Teknolojiler Ödeme Hizmetleri ve Elektronik A.Ş. (ZiraatPay), which commenced operations in e-money and payment services in 2024. Additionally, Ziraat Dinamik Banka, the first digital bank owned by a financial group in Türkiye, received approval from the BRSA on October 31, 2024, and plans to start accepting customers after finalizing integration with external institutions.
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Ziraat Bank will continue to stand by all segments of society with its products, services, and projects that contribute to the national economy, reduce foreign dependency, produce high added value, and focus on the development of societal welfare.