Supplier Relationships Management

EXTENSIVE SUPPLIER NETWORK

Local Supplier Rate

97%

Ziraat Bank nurtures its relationships with suppliers as business partners based on mutual respect, responsibility, and fair sharing. It supports the success of its suppliers by endorsing completed projects.
‍
Ziraat Bank utilizes the Corporate Expense Management module developed within Ziraat Technology in its procurement management processes. When identifying suppliers, the bank selects and adds suitable candidates to its supplier pool, taking into account the nature of each need.
‍
In supplier selection, criteria such as the suppliers’ performance in the previous period, if any, technological infrastructure, financial status, profile of managers, qualifications and education levels of employees, subject/location/area of operations, reliability, market position, machinery and equipment park, environmental policies and practices, credentials, delivery capability, service quality, and quality management certificates (ISO, etc.) are taken into consideration.

Procurement Management Processes

Supplier Pool

Head of Supply and Service Management Department

Procurement Process Evaluation Provision of the process form, identification of suppliers suitable for the nature of the need, and creation of a supplier pool

Supplier Selection

Head of Supply and Service Management Department

Past performance
Technology infrastructure
Financial status
Area, place and scope of operation
Reliability
Market position
Machinery and facilities inventory
Environmental policies
References
Delivery capability
Service quality and documents related to quality management

Supplier Management

Head of Supply and Service Management Department

Supplier meetings
On-site observation
Field visits
Regular/ad-hoc audit
Evaluation of supplier performance

Ziraat Bank is entitled to conduct on-site visits from time to time to check the accuracy of the information provided by the suppliers with whom it enters into a business relationship.
‍
The Bank evaluates suppliers on an annual basis, with the option of adjusting this period if necessary or for transactions which require specific attention. In the evaluation, issues such as compliance with Specifications and contracts, compliance with deadlines and quantities, and after-sales services are taken into consideration.
‍
Ziraat Bank contributes to the local economy by preferring domestic services and product providers in procurements. As of year-end 2024, 97% of the Bank’s suppliers were domestic companies.