Stakeholder Map and Communication With Stakeholders

STRONG RELATIONSHIPS WITH STAKEHOLDERS

Ziraat Bank enhances its corporate performance by developing multifaceted collaborations.

The stakeholder audience refers to the groups that can be directly or indirectly affected by an organization’s activities and value production process. The participation of these groups in the organization’s corporate governance and operational processes helps determine the strategic priorities and develop relevant policies.
Ziraat Bank identifies the sustainable development opportunities offered by the economic environment with effective stakeholder management and enhances its corporate performance by developing multifaceted collaborations.
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Ziraat Bank defines shareholders, Board of Directors, and employees who directly contribute to the management and execution of banking activities as the internal stakeholder group, and individuals, institutions, and organizations affected by all financial and non-financial activities of the Bank in a wider ecosystem and have an impact on its own activities as the external stakeholder group.
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Ziraat Bank’s internal stakeholder group consists of its shareholders, Board of Directors, employees, subsidiaries, and affiliates. The Bank carries out its operations in constant communication and cooperation with its internal stakeholders.
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The Bank also cares about establishing long-term relationships based on open communication with its external stakeholders, including the community, customers, suppliers, governmental bodies and regulatory agencies, national and international banks and financial institutions, credit rating agencies, sectoral associations and organizations, and the media.

Ziraat Bank’s Main Stakeholders

Internal Stakeholder Groups	External Stakeholder Groups
Shareholders	Society
Board of Directors	Customers
Employees	Suppliers
Subsidiaries and Affiliates	Governmental Bodies and Regulatory Agencies
	National and International Banks And Financial Institutions
	Credit Rating Agencies
	Sectoral Associations and Organizations
	Media

Stakeholder Communication

In order to communicate effectively with its stakeholders within the scope of its business and service cycle, Ziraat Bank establishes different communication channels in line with the Bank’s strategies and policies and in accordance with the expectations and requirements of stakeholder groups.

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Internal Stakeholders
Stakeholder Group	Communication Frequency	Communication Channels
Shareholders	Annual General Meeting and in other necessary situations	General Assembly Meeting (annual). Ziraat Bank also conducts studies to enlighten the public through the Financial Institutions and Investor Relations Unit. Annual reports and other presentations and statements posted on the Public Disclosure Platform come under this scope.
Board of Directors	As part of the business cycle - when deemed necessary	Board of Directors meetings, the number and frequency of which are determined in accordance with the Turkish Commercial Code, Banking Law, and other relevant legislation.
Employees	As part of the business cycle - daily	Employment process, training programs for employees, performance evaluation meetings, internal communication channels, executive interviews and informing/sharing meetings.
Subsidiaries and Affiliates

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External Stakeholders
Stakeholder Group	Communication Frequency	Communication Channels
Society	As part of the social responsibility projects	Corporate social responsibility projects and donation activities.
Customers	As part of the service cycle - on a 24/7 basis	Ziraat Bank branches, alternative distribution channels (ATM, internet banking, mobile banking, call center), customer relations representatives, and customer visits.
Suppliers	As part of the business cycle - daily	The procurement process of all services outsourced by Ziraat Bank.
Governmental Bodies and Regulatory Agencies	As part of the business cycle - when deemed necessary	Reports, correspondence and related meetings made in accordance with the legislation
National and International Banks And Financial Institutions	As part of the business cycle - daily	Meetings and contacts held with World Bank, European Investment Bank etc. and other financial institutions which the Bank is in cooperation with.
Credit Rating Agencies	As part of the business cycle - when deemed necessary	Meetings, reporting, presentations, correspondence.
Sectoral Associations and Organizations	As part of the business cycle - daily	Meetings, presentations, and daily communication actions.
Media	As part of the business cycle - when deemed necessary	Actions to enlighten the public with a transparent and quick approach (press meetings, press bulletins, interviews, responding to questions, etc.).