Our Strong Performance

In 2024, Ziraat Bank reflected on a successful year, driven by its robust financial and operational performance, as well as its committed efforts in sustainability.

Value for Our Country

Total Assets

TL 5.4 Trillion

Deposits

TL 3.8 Trillion

Total Agricultural Loan

TL 603.7 Billion

Number of Individual Customers

45 Million

Foreign Trade Volume

USD 117 Billion

Sustainability-Themed Syndication Loan

USD 1.7 Billion

Value to Our Business

Number of Active Digital Customers

23.1 Million

Number of Digital Channel Transactions

2.2 Billion

Number of Transactions Carried Out by the Operation Center

~273 Million

Number of Branchless Banking Customers

16 Million

Number of Credit Cards

13.4 Million

Number of Bank Cards

44.5 Million

Value to Our Stakeholder

Customer Satisfaction Rate

4.68/5

Customer Feedback Finalization Rate

99.4%

Number of Call Center Calls/Responses

25,044,334
24,829,805

Rate of Local Suppliers

97%

Support for Sports

Ziraat Turkish Cup
Ziraat Volleyball Team

Banking Museum

Türkiye’s First Banking Musesum

Value to Our Labor

Number of Domestic Branches

1,753

Number of Overseas Branches

28

Number of Domestic ATMs

7,684

ATM Market Share

14%

Number of ATMs Offering Services to Visually Impaired Individuals

6,389

Number of ATMs Offering to Individuals with Orthopedic Disabilities

267

Value to Our People

Number of Employees

26,011

New Hires in 2024

1,796

Employee Turnover Rate

6.20%

Number of Ziraat Bank Banking School Training Content

8,000+

Digital Trainings

1 Million Hours+

In-Class Trainings

566 Thousand Hours+

Value to Our Future

Sustainability-Themed Courses

2,937 Hours

Energy Saving

4,289 MWh

Waste Paper Given for Recycling

1,046 tons

Number of Service Buildings with Zero Waste Certificate

1,508

Paper Consumption

~1.7 Million

Number of Trees Saved

18,000